 | Under our Unlock 360 brand Unlock Technology provides managed IT services to a range of businesses in Sydney and across Australia. We provide managed IT services in a range of cost effective and transparent packages allowing you to choose the IT support service level that you need for a fixed monthly fee. Our highly professional Information Technology support services are delivered from our Sydney Network Operations Center. |
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Case Study: Outplan Pty Ltd adopts Unlock 360 for Reliable Computing
 Company BackgroundOutplan is an established paraplanning provider located in the Sydney CBD who have been providing outsourced paraplanning solutions for over three and a half years. The Outplan team consists of highly qualified and experienced staff, all of whom operate out Outplan's Sydney offices on Kent St.
The team presently includes nine full-time staff members and one part-time staff member; Outplan aspire to grow significantly with demand over the medium term.
Macquarie Adviser Services (MAS) / COIN hold a 50% interest in Outplan, with the remaining 50% held by Outplan's two executive directors.
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System Monitoring and Updates |
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All Unlock 360 plans includes automated monitoring and alerting to help ensure that your IT runs smoothly and securely 24/7 - even out of hours, our systems continue to monitor your IT. With scheduled upgrades, backup and maintenance activities, the Unlock 360 service ensures that your IT network is kept up to date and free from down time. And we’ll even ensure that your software licenses are kept current and that you don’t spend more than you have to on server and client software licenses. |
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Technical Helpdesk |
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This facility is designed to cater for emergencies, general support issues, and issues found during preventative maintenance that require attention. If a server goes down or an important workstation on the network stops functioning, then a site visit can be scheduled to resolve the issue.
The first option will be to try and resolve the issue by dialing in remotely. If this is not possible then an onsite visit will be required. This will generally be made within 24 hours, depending on engineer availability and specific type of issue. |
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Network Documentation |
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A thorough technology audit, documents all systems in place. This is essential for IT and disaster recovery planning. A network audit report will be created or updated upon commencement of a support plan.
You will receive a Network Configuration Manual, containing all the important information about your network setup and configuration. |
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Trusted Business Advisor |
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As a highly respected Microsoft Certified Partner Unlock Technology provides Microsoft Certified Engineer expertise in the development, running and secure operation of your IT infrastructure at an affordable fixed cost. |
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Flexible IT Support |
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Our Unlock 360 Bronze, Silver and Gold IT support packages are tailored to meet the needs of businesses that rely on IT. Select the package which best meets your business needs, providing an unrivalled level of IT service and IT support. As your business grows and demands on your IT increase, you can move up levels. For a low monthly fee your business gains access to a team of highly skilled IT professionals, who will ensure your IT network stays trouble free. |
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